investigate, quantity, discount, negligence, replements, discrepancy, packing list, unsale

Please compare Letter A with Letter B, and comment on both of them. Then, revise your favorite one for effectiveness. Add any information if necessary. Letter A Dear Mr. Andrew Roach Thank you for your interest in our new products. We expect we will be able to let you have some bears if you can tell us how many you want. We will require at least 50% payment in advance and the rest within 30 days of delivery. Will this be okay with you？ We look forward to hearing from you. Yours sincerely Chris Masters Letter B Dear Mr. Andrew Roach Thank you for your interest in our exciting new product. We are sure that Tom Teddy Bear will prove to be a huge success in Spain. Perhaps you could let us have some idea of the stocks you would be able to hold at any one time and what quantity you expect to be able to sell in the first year. Please note that we require 50% payment in advance, for your first order, the remaining 50% payable 30 days after delivery. Future orders are subject to our normal credit terms. We are sending you sample of Tom Teddy Bear, so that you can investigate the market further. Yours sincerely Susanna Wang

？Read the article about complaints and claims

？For each Question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet.

Complaints are often Received by companies who ship goods overseas. Some complaints are about the quantity delivered. Perhaps not enough goods were sent, perhaps too many. And it is always a cause for complaint that the wrong goods were (31) .

Often there are complaints about poor packing, which can cause damage (32) the goods. Sometimes the complaint is about poor quality. In this case, buyers often complain that the goods are not up to (33) . There may be a difference between the samples and the goods that actually arrived.

A complaint may also be about a (34) in shipment. Usually, there is penalty in the contract to protect the buyer against loss from delay.

Complaints about damage are usually the business of insurance companies; but if the damage is caused by the (35) of the packer, then the insurance companies will not take responsibility.

When there is a complaint that the wrong goods were sent, either too many, or too few, it is always necessary to check the (36) list as well as the order. The agent must investigate what has happened. The goods may still be at the port of (37) . But the buyer cannot wait for the agent' s report. He usually insists on the goods being (38) as soon as possible.

Bad packing may cause damage to goods in transportation. The buyer may accept damaged goods if the supplier offers a (39) . But if the goods are badly damaged, they may be unsalable and in this case the buyer will demand replacement.

If the delay is very long, the buyer may (40) the order, and there may be a great loss to both the supplier and the buyer.

(31)

A.xamine

B.over

C.onceal

A.投资

B.调查

C.水池

D.粉末

A.investigate

B.oncentrate

C.underdeveloped

A.调查

B.积极

C.潜能