&8226;You are going to be out of the office.&8226;Write an E-mail to customers:Reminding t

Anthony West has got his arm injured when he is playing football.

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&8226;Look at the notes below. It shows different jobs that different departments can do.

&8226;For questions 6-10 decide which department (A-H) is the most suitable for each job below.

&8226;For each question, mark the correct letter (A - H) on your Answer Sheet.

&8226;Do not use any letter more than once.

A: Reception B: Maintenance C: Finance D: Manufacturing

E: Training F: Distribution G: Marketing H: Personnel

Which department runs courses to teach the staff?

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Sales reached a peak in the middle of the quarter in 1990 before decreasing slightly, whereas in 2000 sales fluctuated throughout the quarter.

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● Read the letter.

Dear Ms. Daley

I am writing to inquire about your latest photocopiers. We are renting a model from you but now we want to purchase one. I'd be very grateful if you sent us a copy of your brochure, and some product literature.

Would you please send us a price list as well?

I look forward to hearing from you.

Yours sincerely,

Marco Francone

● Write a reply to Marco Francone:

-- thanking him for his enquiry;

-- enclosing a brochure and price list;

-- telling him about a new special offer;

-- asking him to contact you if he has any questions.

● Write 60-80 words on your Answer Sheet.

● Do not include postal addresses.

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