Verbal messages are used to determine the real meaning of a message. ()
第1题
A postcard reminding a customer that it's time for a furnace checkup and offering a discount is an exam example of customer contact.
第2题
A dental hygienist who asks the office receptionist to schedule a patient' sappointment is an external customer.()
第3题
Manuats are sets of instructions combined with explanations, descriptions, definitions, and other related information.()
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