·Look at the Information below.on which you have already made some handwritten notes.
·Then using all your hand writen notes write a 120-140 words reply to the buyer using the letter and your notes.
·Write 120-140 Words
第1题
ading the news you are attracted by the advertisement of the Grand Palazzo Hotel in Italy.No one in your office has ever been to Italy.So you want your secretary to contact the hotel through telephone.
·Write a short message to Ms.Emily Malan.your secretary:
·suggesting the visit to Italy.
·give the hotel telephone number to her.
·ask her to contact that hotel.
Write 30-40 words.
第2题
根据下面内容,回答题:
0 Customers occasionally want something they are not entitled to or what you
00 can’t grant.They may misundemtand their warranties or make unreasonable
34 demands.Because these customers are often unhappy with a product or
35 service,they are emotionally involved in.Lettere that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task.As if publisher Malcolm Forbes has pointed out,“To be agreeable while
38 be disagreeing——that’S an art.”Fortunately.the reasons-before‘refusal plan
39 enables you to be empathic and artful in handling with bad news.Obviously,in
40 denial letters you will need to adopt the proper tone.Don’t blame on customers
41 0r suggest that the customer does not read or understand what the contract or
42 relative policies。even if they are at fault.Avoid use“you’’statements that
43 sound preachy.Instead,the safest path is to use neutral and objective
44 language to explain that why the claim must be refused.Sometimes you may
45 hope consider offering resale information to rebuild the customer’S confidence in your products or organization.
34.___________
查看材料
第3题
材料题请点击右侧查看材料问题 查看材料
A.earlier
B.earliest
C.better
D.best
第6题
材料题请点击右侧查看材料问题 查看材料
A.processed
B.produced
C.preceded
D.proceeded
第7题
材料题请点击右侧查看材料问题 查看材料
A.city
B.district
C.community
D.continent
第8题
材料题请点击右侧查看材料问题 查看材料
A.collected
B.produced
C.grown
D.raised
第10题
材料题请点击右侧查看材料问题 查看材料
A.had been used
B.are used
C.would be used
D.would have been used
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