F1

(b) Briefly explain the two types of informal communication known as the grapevine and rum
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(iii) Lateral or horizontal. (3 marks)
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(ii) Upwards; (3 marks)
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6 Communication is important for all organisations and requires an understanding of commun
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(ii) Theory Y. (5 marks)
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(b) Explain what is meant by McGregor’s(i) Theory X; (5 marks)
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5 All managers need to understand the importance of motivation in the workplace.Required:(
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(b) Describe five main barriers to an effective appraisal interview. (10 marks)
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4 A properly conducted appraisal interview is fundamental in ensuring the success of an or
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(c) Briefly describe five factors to be taken into account when deciding whether to use re
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(b) Describe the advantages of external recruitment. (5 marks)
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3 An organisation has decided to compare the benefits of promoting existing staff with tho
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2 Traditionally, the only objective of a business was to make a profit. However, some writ
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(e) Briefly provide five reasons to the management of Bailey’s why financial rewards could
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(iii) job enrichment. (5 marks)
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(ii) job enlargement; (5 marks)
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(d) Explain to the management of Bailey’s why consideration should be given to resolving t
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(c) Briefly describe three advantages to Bailey’s of counselling. (3 marks)
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(b) Describe the skills that a counsellor should possess. (14 marks)
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1 Bailey’s is a large toy manufacturer based in a traditional industrial region. Establish
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