第1题
As good office secretary, Mary Smith knows that all phone 【S1】______.
calls must be answered promptly and handled efficiently. She
knows that a secretary must be pleasant and helpful, no matter
however busy she is or 【S2】______.
what kind of mood she may be. She knows she must keep calm 【S3】______.
if a caller gets impatiently or becomes angry; also, of course, she 【S4】______.
knows she can never allow herself to lost her temper. If she does 【S5】______.
not have the information the callers ask, she must know who 【S6】______.
does have the information. Finally, she knows that one of her
most important responsibilities is to "screen" telephone calls and
to know which calls to refer to her boss, which calls to refer to
the other people, and which calls to handle herself. 【S7】______.
A well-handling telephone call will give the caller a good 【S8】______.
impression of the company he or she is dealing with. For that 【S9】______.
reason, an office secretary who can handle telephone calls
cheerfully, tactfully, and efficiently is a valuable asset to some 【S10】______.
organization.
【S1】
第2题
What does Mr. Louis Smith ask for in his letter?
______ and ______.
第3题
What does Mary think is awful?
A.Telecommunication.
B.War.
C.Soccer.
D.Watching television.
第4题
What does Tony Smith do according to this dialog.().
A.He is an architect
B.He is an engineer
C.He is a teacher
第5题
M: Not at all. Go ahead, please.
Q: What is Mary Smith?
(19)
A.A writer.
B.A lawyer.
C.A reporter.
D.A teacher.
第6题
What does Larry Smith usually do to stop someone from jumping off the bridge?
Try to ________ with them first.
第7题
M: She may ask Professor Lee Smith if she could take them simultaneously. But I think all he can do is to say no.
Q: What can you learn from the conversation?
(14)
A.Professor Smith will help Mary to take the course simultaneously.
B.Mary will probably postpone taking the course of statistics.
C.Mary will require taking the accounting course first.
D.Mary will take the course of Professor Smith.
第8题
Mary never tells anyone what she does for a ____.
A. job B. work C. profession D. living
第9题
What does Bob think about Mary?
A.Mary is troubled.
B.Mary bases her opinions on facts.
C.Mary looks at the facts.
D.Mary only sees what she wants to see.
第10题
What does Mary Unger say she will do?
A.Set up the equipment by herself
B.Arrive 30 minutes early on Thursday
C.Make copies of her presentation materials
D.E-mail the presentation schedule later that day
为了保护您的账号安全,请在“上学吧”公众号进行验证,点击“官网服务”-“账号验证”后输入验证码“”完成验证,验证成功后方可继续查看答案!