听力原文：MRS SMITH: Hello, Mrs Sutton. Come in. How are you settling in next door？ Have al

l your things from Canada arrived yet？ I thought I saw a removals van outside your house yesterday afternoon.

MRS SUTTON: Yes. They came yesterday. We spent all day yesterday arranging them. It's beginning to feel a bit more like home now.

MRS SMITH: That's good. Look, come in and sit down. Are you alright？ You look a bit worried.

MRS SUTTON: Well, I am a bit. I'm sorry to bother you so early, Mrs Smith, but I

wonder if you could help me. Could you tell me how I can get hold of a

doctor？ Our daughter, Anna, isn't very well this morning and I may have Q11

to call somebody out. She keeps being sick and I am beginning to get a

bit worried. I just don't know how the health system works here in

England. All I know is that it's very different from ours back in Canada.

MRS SMITH: Well, I don't know really where to start. Let me think. Well, the first thing

you have to do is find a family doctor sometimes we call them general

practitioners as well - and register with him or her. If you live here, you've

got to be on a doctor's list. If you're not, things can be a bit difficult.

Nobody will come out to you if you're not registered. Anyway, they work Q12

in things called practices. Sort of small groups of family doctors all

working together in the same building. Now what you've got to do this

morning is register with one of them.

There are two practices near here, so we're quite well off for doctors in

this part of Manchester. There's the Dean End Health Centre about ten

minutes' walk away and there's another practice in South Hay. That's

about five minutes away going towards the town centre. We're registered

at the Dean End one, but they're both OK. There are about six doctors in Q13

our practice and four in the other. So ours is quite big in comparison. Q14

And the building and everything's a bit more modern. South Hay is a bit

old-fashioned but the doctors are OK. Their only problem is that they Q15

don't have a proper appointment system. Sometimes you have to wait for

ages there to see someone.

Anyway, you go to the receptionist in whichever health centre and ask

her to register you with a doctor there. You have to fill in a form, but it

doesn't take long. Ours is called Dr Jones and we've been going to him for

years - ever since we moved here fifteen years ago. I wouldn't say he's

brilliant but I suppose he's alright really. We're used to h